About Impact Analytics
Impact Analytics is an agentic-first AI software company transforming retail merchandising through cutting-edge AI, LLMs, and Generative AI technologies. As a fast-growing Series D company with deployments across five continents, it is building both industry-leading merchandising solutions and foundational AI agents that are redefining how retail decisions are made.
What makes Impact Analytics unique is its combination of deep retail domain expertise, strong innovation culture, and global presence. It is one of the few India-born AI companies recognized globally by organizations like Fortune, Gartner, and the Inc. 5000.
For candidates looking to work on next-generation AI products with global scale and real-world impact, Impact Analytics is an exciting place to build your career. Here’s a link to our website: www.impactanalytics.co.
The impact that you will be making
The role would require you to give end-to-end support to the product development and analytics
services teams, maintain a strong relationship with our clients, and ensure client delight. Your
primary responsibility will be troubleshooting and resolving issues, with a secondary
responsibility of contributing to product development and improving workflows and processes.
What lands you in this role
Technical skills
- Knowledge of SQL and Excel. Knowledge of Python will be a plus.
- Knowledge of basic statistics will be an added advantage
- Knowledge of database management, reporting and analysis
- Ability to prepare technical documentation like product issue logs, user manuals, product release notes and troubleshooting guides
- Ability to work on complex, unique technical issues, and research possible solutions using a combination of consulting and testing
Business acumen
- Basic knowledge in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
Problem-solving skills
- Ability to perform root cause analysis to get to the bottom of the issue
- Ability to do abstract problem-solving and ideation
- Ability to take up major collaborative efforts across various departments for issue resolution and product design
Soft skills
- Strong verbal and written communication
- Attention to detail and ability to perform under pressure
- Strong stakeholder management ability
- Well-organized with the ability to multi-task & prioritize with minimal supervision
- Highly motivated with the ability to work independently and in a team
- Bachelor's degree or equivalent with a strong academic background.
What we offer
- An opportunity to work with the best companies globally.
- Opportunities to quench your thirst for problem-solving, experimenting, learning, and
- implementing innovative solutions
- A flat, collegial work environment, with a work hard, play hard attitude
- A platform for rapid growth if you are willing to try new things without fear of failure.
- Remuneration with best in class industry standards with generous health insurance cover
Our accolades include:
- Ranked as one of America's Fastest-Growing Companies by Financial Times for five consecutive years: 2020-2024.
- Ranked as one of America's Fastest-Growing Private Companies by Inc. 5000 for seven consecutive years: 2018-2024.
- Voted #1 by more than 300 retailers worldwide in the RIS Software LeaderBoard 2024 report.
- Ranked #72 in America’s Most Innovative Companies list in 2023—by Fortune—alongside companies like Microsoft, Tesla, Apple, IBM, etc.
- Forged a strategic partnership with Google to equip retailers with cutting-edge generative AI tools.
- Recognized in multiple Gartner reports, including Market Guides and Hype Cycle, spanning assortments, merchandising, forecasting, algorithmic retailing, and Unified Price, Promotion, and Markdown Optimization Applications.